Working in law enforcement is both challenging and rewarding for the same reasons, mostly because you never really know what any given day will bring. Perhaps the most frustrating thing for me is trying to solve a crime so that the suspect is not able to hurt more innocent people along the way. Each day the crimes go unsolved, I feel my job is to put it to an end.
Recently, me and my fellow officers were doing a routine run to the local jail to interview inmates about their knowledge of a recent crime spree. While most inmates will not even think of helping authorities, we still make a run at it. This trip was rewarding because a corrections officer pulled us aside and told me that whatever we were talking to the inmates about was creating a real buzz on the jail phones.
This jail had the entire jail phone system updated by Securus Technologies and their unique call monitoring system. The system is in 2,510 jails already, and makes use of LBS software to scan all the calls at once and pick out unique chatter related to crimes. During our visit we must have hit a nerve because a few inmates raced to the phones shortly after and were discussing things about the case we were working on.
It was one of those calls where we discovered one of the inmates was on the phone with a suspect we were hunting, and that call revealed some crucial information that helped tip us off as to what their next move would be. Upon the release of that inmate, he joined up with that crew and they were nabbed the next day committing the crimes we were trying to prevent in the first place. The monitoring system is a tool we rely on now to help prevent other crimes.